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Mapleherbs.in provides and delivers a wide range of health and wellness products such as vitamins, minerals and herbal supplements in the most efficient and effective manner.
We don't sell off-the-shelf products; we source all our products from their respective distributor / manufacturer. All the products are processed and shipped from USA to India, within 5 business days after you place an order, to make sure it is latest, authentic and genuine, unless the product is backordered (Out of Stock). Please note that we do not ship on Saturdays and Sundays.
The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts: the processing time and the shipping time.
The time from when you submit your order to when the item leaves our warehouse in the USA. In most cases, this is 4-5 business days. Please keep in mind that these timelines are estimates and may sometimes take a little longer based on stock availability and transit time.
The time from when the item leaves our warehouse (in New York, USA) to when it arrives at your door (address in India). In most cases, this is 15-20 days
Some items may be readily available at our India warehouse- in that case, orders for those items will be fulfilled through our supply chain partner hubs located across the country in an expedited manner.
We ship all our orders through our Standard Shipping partners- Delhivery and DTDC. Depending on your delivery pincode, we choose the fastest shipping carrier for you. Delivery typically can take up to 15-20 business days from the order date. At the time of delivery, you may be asked to share a OTP (one-time password), which you will previously receive on your registered mobile number. This process is implemented to make sure that your order does not end up in the wrong hands.
The item price is inclusive of Import duty for all orders, hence Import duty is prepaid- you don’t have to pay anything extra at the time of delivery. The item price excludes 18% GST (Goods & Service Tax); hence your final order amount will be Product price+18% GST on pan India basis. The shipping and handling fee for your order is on us.
We are currently not providing any Expedited Shipping Service, because the delivery time includes International shipping time (from the USA to India) and Custom Clearance time, which honestly we have no control of.
We are currently not fulfilling any international orders. However, we have plans to expand our outreach in the near future. Information about the same will be made available on this website.
We take care of your concerns while you order at Mapleherbs.in - you are requested to immediately get in touch with us, if you have received wrong or damaged products. All discrepancies must be reported to us within 2 days of the delivery of the order.
Intimate with us through our contact phone, chat or support email. Our team will verify the requests made by the customer within 24 (twenty-four) business hours from the time of receipt of the complaint.
Once the claim is verified as genuine and reasonable, Mapleherbs.in will initiate the collection of product(s) to be returned. Customers may be asked to provide supporting image, in case of wrong products received. Please ensure however that the product is unused and the tags, boxes and other packaging are intact.
If you are not satisfied with what you have bought, we'll gladly take it back. However, we do not facilitate returns for such cases –
Customers are eligible for refunds only after successful review of the discrepancy claim and approval by our team. In case of wrong product, refund amount will be credited back only once the product is returned in its original condition. If you have paid by Credit Card / Debit Card / Net Banking / Digital Wallets, then refund will go back to the original mode of payment and it may take up to 3-4 business days to reflect.
Unless specified / indicated explicitly in the product description, Mapleherbs.in is not the manufacturer of the products sold on this website. While we work to ensure that product information on this website is correct, manufacturers may alter their product information. Actual product packaging may look different and materials may contain more and/or different information than shown on our website.
Statements mentioned on our website about the products showcased, have not been evaluated by the Food and Drug Administration or any other government authority. For medicinal products, content on our website is not intended to be used to diagnose, treat, cure, or prevent any disease or health condition or to substitute advice given by medical practitioners, pharmacists or other licensed health care professionals. You should contact your health care provider immediately if you suspect that you have a medical problem.
Mapleherbs.in / Maple Herbs Private Limited cannot be held liable for any health condition, which may occur upon consumption of the products sold by us. Our liability is limited to the fulfilment (only) of orders for products which you place with us through our website / over phone / over email / over chat. You should always read the labels, warnings and instructions provided with the product before using or consuming it and not solely rely on the information presented on our website.